General Terms Loyalty Program

General Terms for Participation in the Loyalty Program "Points & Privileges" 

Article 1 — General Provisions

1. These General Terms govern the rules for participation in the Loyalty Program "Points & Privileges" provided by the Online Store.
2. By registering in the Store and/or making a purchase, the participant fully accepts these terms.
3. The program is available only to individuals aged 18 years or older, registered in the Online Store.
4. Participation in the program is free.

Article 2 — Participation Conditions

1. Participation requires registration of an account in the Online Store with a valid email address.

2. Each customer may participate with only one account. Multiple accounts for the same person result in immediate termination of participation without entitlement to compensation.

3. The account is personal and non-transferable. Points cannot be transferred between accounts.

4. The Store reserves the right to refuse participation or to terminate an account in case of abuse.

Article 3 — Accumulation of Points

1. Points are credited only for completed and paid orders in the Online Store.

2. For every paid €1 spent in the Store, 1 point is awarded.

3. Points are not awarded for: the value of vouchers and discounts used, shipping, fees, and orders canceled or returned after purchase.

4. Points are added to the account within up to 3 working days after delivery confirmation.

5. When goods are returned, the corresponding points are deducted from the balance.

6. The Store may provide additional points during promotional campaigns, for which customers are notified in advance.

Article 4 — Levels of the Program

1. The customer’s level is determined by the total number of points accumulated from all purchases.

2. Promotion to a higher level is automatic within 24 hours after reaching the required threshold.

3. The level is maintained for a period of 12 months from the date it is reached. After the period expires, a reassessment is made based on the last 12 months.

4. The structure of the levels and the associated bonuses may be changed by the Store with 30 days’ notice.

Article 5 — Use of Points

1. The minimum amount of points that can be used per order is 500 points (€5).

2. Points can be used only as a discount on the order total and cannot be converted into cash or vouchers.

3. Points cannot be used to cover shipping costs.

4. Points have no monetary value and cannot be paid out in cash under any circumstances.

Article 6 — Validity Period of Points

1. Accrued points are valid for 12 months from the date they are credited.

2. Points expire automatically after the end of their validity period.

3. An inactive account (no purchases) for more than 12 months may result in the zeroing of points.

Article 7 — Termination of Participation

1. A customer may withdraw from participation at any time by deleting their account. Upon deletion, all accrued points are canceled irreversibly.

2. The Store may terminate a customer’s participation for: violation of the terms, fraudulent activity, or abuse of promotions.

3. The Store may terminate the program entirely with 30 days’ notice. In this case, customers are given a reasonable period to use the accumulated points.

Article 8 — Responsibility and Data Protection

1. The Store processes participants’ personal data in accordance with applicable data protection law (GDPR).

2. Points in the program have no insured value and are not protected in the event of the Store’s bankruptcy or insolvency.

3. The Store is not liable for technical errors in crediting points caused by unforeseen circumstances.

4. For questions and complaints related to the program, customers can contact the Customer Service department.

Article 9 — Changes to the Terms

The Store reserves the right to amend these General Terms at any time. Changes take effect 30 days after publication on the website and/or notification by email.

Article 10 — Governing Law

These General Terms are governed by the laws of the Republic of Bulgaria. In case of disputes, the parties strive for an out-of-court settlement. If settlement is not possible, disputes are referred to the competent Bulgarian court.